NEXT SMARTEES

Communities Smartees

   08 September 2010, Ghent (BE)

 
 

Next up

Taking Consumer Insights forward More info...
22 October 2009

13:30

Welcome

14:00

Introduction (by Prof. Dr. Kristof De Wulf, Managing Partner)

Insighting is a verb, starting from within ourselves. That is why this session starts with sharing own practices and exercising our own intuition. After discussing and uncovering what the true essence of a consumer insight is, we illustrate the different critical steps involved in insight management. Using a variety of case studies, we reveal how InSites Consulting has used innovative research methods to generate, validate and elaborate upon consumer insights as the seeding platform for great innovation, branding, communication and customer experiences.

15:00

Coffee break

15:30

Danone WaterWorld Community (by Michel Rogeaux, Senior Expert Consumer Science - Danone R&D and Nanno Palte, Director Marketing Insights - InSites Consulting)

At the beginning of 2009 InSites Consulting carried out an extensive research program on behalf of the global Danone R&D Consumer Science Team. This research has literally been a deep dive into the world of water consumption with the aim of getting a profound understanding of the drivers and barriers of the water category, both on a psychological and physical level.

To find answers to the vast and complex business questions set by Danone Consumer Science, InSites Consuling used a mixture of research techniques: exploration of drivers and barriers, a quantitative usage & attitude survey with online diary, consumer connection through visual ethnography, community blogs and online discussion groups.

This presentation shows that fusion research is a successful and innovative recipe for gathering in-depth understandings & insights about your category.

Michel Rogeaux will introduce you into the WaterWorld of Danone by presenting the main business challenges Danone Consumer Science is facing today and sharing some of the project's learnings. Nanno Palte will give you an overview of the different research techniques used in the context of this research program. At the end of the presentation the future of fusion research will be discussed.

17:00

Networking and drinks